Returning Your Goods

We understand that there may be occasions when you need to return a product for various reasons. Whether it's due to a defect, a change of mind, or any other issue, we want to make the return process as smooth and convenient as possible. Please read the following instructions carefully to ensure your return is processed efficiently.

1. Eligibility for Returns
   Before initiating a return, please check the eligibility criteria:

• The product must be within the specified return period (usually 14 days from the date of purchase).
• The product must be in its original condition and packaging.
• Personalized, custom-made products may not be eligible for return.

2. Contact Customer Support
   If your product meets the eligibility criteria, contact our customer support team via email or phone to initiate the return process. Provide the following details:

• Your order number.
• Reason for the return.
• A clear description of the issue (if applicable).

3. Return Authorization
   Upon receiving your request, our customer support team will assess the information and provide you with a Return Authorization (RA) number. This number is essential for processing your return. Do not send the product back without the RA number.
   
   Before returning your item(s) please contact us for a Returns Authorisation Number. You can do this by:

• Emailing the customer services department at info@apexspares.com
  (If sending files, please ensure that attachments do not exceed 5MB; you should send multiple emails if necessary)
• Calling on : +44(0)124 252 721. (Lines are open 09:00 – 18:00 GMT Monday to Friday)

4. Packaging the Product
   

Pack the product securely in its original packaging. Ensure that all accessories, manuals, and any promotional materials are included. If the original packaging is unavailable or damaged, use suitable packaging to prevent damage during transit.

5. Labeling the Package
   

Write the RA number on the outside of the package. This helps us identify and process your return quickly.

6. Shipping the Product
   

You are responsible for the cost of return shipping unless the product is being returned due to a defect or error on our part. We recommend using a reputable shipping service that provides tracking and insurance to ensure the safe return of the product.

7. Inspection and Processing
   

Once we receive the returned product, our quality control team will inspect it to ensure it meets the return eligibility criteria. This process typically takes [insert time frame here].

8. Refund or Replacement
   

Depending on your preference and the reason for the return, we will either issue a refund to your original payment method or send a replacement product. The processing time for refunds can vary depending on your payment provider.

9. Customer Feedback
   Your feedback is valuable to us. We encourage you to provide any comments or suggestions about your return experience. We are constantly striving to improve our products and services.

10. Return Information
    You should include a copy of your Returns Authorisation form in with your item(s); failure to do so may delay the returns procedure.

Return Authorisation No. ####
Returns Department
Apex Spares
Unit 13 Neptune Business Centre
Tewksbury Road
Cheltenham, GL51 9FB
United Kingdom

• All goods are to be returned to us carriage paid. Apex Spares are not liable for the return carriage costs of unwanted or incorrectly ordered goods. If returning goods for exchange, carriage costs for the replacement goods will be due before despatch.
• If you are based outside of the UK, please ensure that your shipment is declared (and clearly marked) as a RETURN.Apex Spares reserve the right to deduct any unpaid import charges resulting from the incorrect declaration of your shipment from the value of the returned goods.
• All Goods should be returned to us UN-USED, in a re-saleable condition and with their original packaging. Apex Spares reserve the right to refuse returns which arrive damaged or handled to an unreasonable extent.
• All Goods returned after 30 days from receipt may be subject to a re-stocking fee of at least 20% and are only accepted at our sole discretion. This does not affect your statutory rights.
• Apex Spares cannot accept the return of goods classified as “special-order” items. This refers to non-stock items ordered or manufactured to your specification including (but not limited to): colour-coded parts, coded electronics and parts ordered specific to a VIN. These products will be clearly indicated when your order is placed.
• You should consider using a tracked courier service when returning your goods. Apex Spares cannot accept liability for returned parcels which are misdelivered, lost, or damaged in transit.

11. MISSING, DAMAGED OR INCORRECTLY SUPPLIED GOODS
    In addition to the aforementioned terms for returned goods, missing, damaged or incorrectly supplied goods are subject to the following conditions:

• You must notify us of any shortages or damage to your order within 48 hours of receipt. Beyond this time, we cannot guarantee that we will be able to raise your claim with the delivering courier. Please inform us by phone or email, and provide supporting images to info@apexspares.com
  (If sending files, please ensure that attachments do not exceed 5MB; you should send multiple emails if necessary)
• Where goods are missing upon arrival with no clear indication of loss in transit, you should allow us 3 to 5 working days for the relevant stock and despatch records to be checked.
• Apex Spares reserve the right to charge for the replacement of missing goods where our stock and despatch records are found to be correct.
• Apex Spares is not responsible for any costs incurred as a result of delays experienced due to the receipt of, and procedures related to, damaged, missing or incorrect goods.
• Apex Spares is not responsible for any cost incurred should you choose to return damaged or incorrectly supplied goods to us without prior agreement and instruction from us.

Thank you for choosing Apex Spares. We appreciate your business and are committed to providing excellent customer service. We hope this return process is straightforward and hassle-free for you.